ANNEX 3. Conditions attached after a hearing by the licensing authority
Between 0200 and 0430 hours on Monday to Friday, the premises shall operate solely for the preparation of orders placed online or by telephone for collection or delivery. Customers shall not be permitted to enter the premises to place an order during this time.
All orders placed for collection or delivery, shall, so far as reasonably practicable, be prepared and ready for collection before the customer or delivery driver attends the premises to collect the order.
During all times that the premises is open for the supply of hot food and/or drink, staff shall monitor the area immediately outside the premises at intervals of no more than 15 minutes. Where customers or delivery drivers are congregating outside the premises, causing an obstruction or causing noise disturbance, staff shall instruct them to move away from the frontage of the premises and to leave the immediate vicinity.
All delivery drivers collecting orders from the premises shall be provided with written instructions requiring them to:
a. Switch off vehicle engines whilst waiting outside the premises,
b. Not sound vehicle horns except where necessary for road safety,
c. Avoid shouting, loud music or other loud behaviour while waiting outside the premises, and
d. Operate vehicle doors and other vehicle components without causing unnecessary noise.
A copy of these written instructions shall be available for inspection at the premises on request by an authorised officer of the Licensing Authority, a police constable or authorised officer of the Environmental Health Responsible Authority.
Customers and delivery drivers shall be instructed to leave the immediate vicinity of the premises promptly once their order has been collected and shall not be permitted to congregate outside the premises while waiting for orders to be prepared.
Signs in font size of at least 36 points must be displayed at the entrance to the premises and at the order collection point, in a position where they can readily be seen by customers and delivery drivers, requesting that people collect their order and leave the area promptly and quietly and to respect the local neighbourhood and not to congregate outside the premises.
A dedicated telephone number for the premises shall be provided for local residents to report noise or public nuisance associated with the operation of the premises. The telephone number shall be displayed externally at the premises in a position where it can readily be seen by passers-by and shall be available to receive calls throughout the hours during which the premises is open for licensable activities.
A record shall be maintained of complaints received, including the date and time of the complaint, the nature of the complaint and the action taken in response. The record shall be retained for 12 months and made available for inspection on request by an authorised officer of the Licensing Authority, police constable or authorised officer of the Environmental Health responsible authority.